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Did you create a new console? I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Ensure Entitlements are visible on Cases in Lightning. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. I am getting mad over this error now. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. 3 new items on utility bar. R&D, A project with Daddy: My favorite daily process! Coild you please help me out? Let's do this. Could you shoot over a few screenshots of what you have? He laughs when I poke his nose and tries to take toys out of my hand. I got it figured out. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. When it works it plays a sound to tell you that a case has been assigned to you. The worst error! Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Two things try a different merge field for the name. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Is knowledge.* On the lightning page layout? please help. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Ensure you set up the routing for Advanced Cases properly. I have the same problem and my Entitlement Process is already active :(. Make sure that the correct date range is selected. Some changes are done at Challenge 2. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. Still not sure what Im talking about? If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. 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Take a break, grab a snack, and watch this video. I have enabled the knowledge user check box in the user profile. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. You also get personal insight into the life of a Trailhead Baby! I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I'm whole again. I am the Trailhead Baby! You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. R&D, A project with Daddy: My favorite daily process! Hope this solves it for you too. Tags (Hint- search in setup for "support process". I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. []Safari Thanks a lot because I asked SF support and got this answer which did not help me much. Hi All,I am currently stuck at challenge 4. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Did it help? I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Did you perform any particular action to get the email available on the console ? MVNO Providers3. That proved to be incorrect. took me 2 hours to undersand that, and without your comment I could have been there forever!! Excellent statistics for your blog, thanks for taking the time to proportion with us. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Billing Topics (Billing_Topics) with Payments and Reimbursements. Trying new things- my baby brother practiced crawling through a tunnel. I also ran into this after copy pasting the API Name out of the error message. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. I am unable to rename the "Service" console , I receive this message when selecting Edit. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. hmmm This looks good. I made two dollars today! Hi I am stuck in challenge 6. One of my favorite new things this week was taking a shower with my whole block collection. The error message is so cryptic that it's hard to troubleshoot the issue. You cannot customize its label or logo". "Can you please help me, what am I missing? Thank you SO MUCH. error, has anyone found any way around this? My bet is that you missed one checkbox in the setup. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. I'm chasing my own tail. Tonight's challenge involves the creation of two processes. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to [email protected]. hey,yes it was, i figured out after you replied. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. (jealous? This is my current version name. I was convinced I was missing something and racked my brains over it. Look at the page layout and enable knowledge. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! No. You, my amazing reader, get more than tips for a Salesforce Superbadge. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. I'd just give it 24 hours then recheck the challenge. No idea what is missing. any ideas? I wish I had a good answer for you! And I've included milestone tracker in the page layout. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. It is hard to give many hints about this step without giving away too . Grab a pen and paper. I am right now @ step 6. hope to finish the superbadge now soon.!!! With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Well occasionally send you account related emails. ", There are two options for email to case. This is my journey- a normal kid by day- a Trailhead explorer by night. * Able to be used on a profile level? I am not intending to give out the answers, just a little bit of a nudge. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. I got the stages added - its the 'and assign' that's hanging me up. It's a status. Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? Hi Trailhead Baby, I'm losing my mind here. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Glad you solved the problem! "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. Glad you figured it out! I have read every message I can find and have double and triple checked everything I can think of. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. This comment has been removed by the author. Empty the recycling bin. I have the same problem, I have the same problem, could you solve it? Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Something a little odd- Have you added the chatter feed/publisher to the layout? Can you help how to revert it back and to see Closed status field. The macro itself is working fine. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. We recommend using a new Developer Edition (DE) to check this challenge. Ensure you group report results correctly. All reactions. Did you start with a clone of the correct profile? Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." Service Cloud Specialist Superbadge Challenge 6. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Remember you can only have one assignment rule per object and the instructions specify two routes. I ran into the same issue. If you haven't taken the Onmi Channel module yet, now is a good time! Making dinner for Mom! It still gives me the same error that it isn't found. Thank you! I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! I'd do a quick google search on Salesforce Macros- It's a point and click process. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Copyright 2000-2022 Salesforce, Inc. All rights reserved. Could you share what you have for your dashboard/report/etc and I'll take a look! ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5.