New Yorkers, however, are in luck. 1:00. What do you mean Dming the moderators? Ticketmaster for Ever. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! This number works. Who do I contact? There you will see your canceled event credit along with a link to request a refund instead. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). where can I go to use activate the voucher so I dont lose that as well. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). 03-31-2022 08:37 AM. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. . Poor customer service is the biggest pet peeve to DoNotPay. Contact us United States and Canada. Having difficulty navigating this. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. "So were afraid that its just gonna be money thrown to the wind.. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Thanks SO much! Enter your gift card PIN in the PIN field when prompted. Had a concert canceled because of COVID-19? If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. Apply your StubHub balance during checkout on your next purchase. And 2 hours before the game I had no listings active. Alternatively, you can send us an email at [email protected] FAQ Lots of answers to questions are in our FAQ. Check out the table below to see the best alternatives to StubHub. Click here to update this department. Colorado: 8,688 customers due $3,120,442 in refunds. Your online site is a disaster, It does not work to apply a credit. The cash refund will be issued by May 31, 2021 and will. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. It is taking Stubhub about 120 days to process refunds. I been buying and selling for 12 years with them. It's a code that starts with SH followed by some numbers. I was refused to talk with a supervisor , I had 4 tickets listed. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. See if youre using the right email and password. You will enter your community username and new password and done! Depending on where you live and how you got the tickets, you may be due a cash refund. Very dissatisfied customer. Combined with viagogo, we now span 90+ countries around the world. It is possible to request a refund on a purchased StubHub ticket manually. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. What Qualifying Event Would Trigger 18 Months COBRA Continuation? To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. The company prides itself on being a Fan-to-Fan service. StubHub is also required to process any refund requests it receives going forward for the events at issue. New Jersey This material may not be published, broadcast, rewritten, or redistributed. The clause is designed to protect both buyers and sellers. We have a great help article here which provides the steps to list these Mobile Transfer tickets. You will enter your community username and new password and done! I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. If I did I woulda dropped my price or took my friend to the game. What a horrible service! You can also try refreshing your Listings page. Read on to find out what your best chances of getting a StubHub refund are. No. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. Georgia on 2/28 at 3:05PM You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. Youll get a refund if your event is cancelled and not rescheduled. Maryland: I have an email stating "Remember, your order is covered by our FanProtect Guarantee." Otherwise you will receive a voucher for 120% of your purchase price. Sometimes email clients send our first email to a spam or promotions folder. Customer Service training is needed. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. Phone: 866-788-2482. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. Click that link and you're good to go. Illinois Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. How to request an event on the StubHub website. 6:00 AM - 7:00 PM PT weekends. Please note that, for canceled events, no . So the funds are available but you only adhere to the state-by-state laws? This watermark prevents others from copying them. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Those will be paid out by the end of May. 1.866.788.2482. DoNotPay records the details of your purchase to boost your chances of winning the refund. Enjoy! Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Have a StubHub question? Pennsylvania StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. After the switch, you will enter the email address you use to access the community in order to reset your password. I have been trying to purchase tickets for over a week now. I live in GA - was supposed to go to a premier league game in England in March. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Sign in, or if youre new to StubHub, sign up for free. 7 calle 1, Suite 204 These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Hurry up and access DoNotPay from any web browser to check out everything we offer. Lots 81-82 Street C Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. DoNotPay doesnt care about that. Ohio Attorney. Have an idea for StubHub? "The return of live events, the input of customers, partners, and regulators, and the . The company does have something they term FanProtect Guarantee in its User Agreement. The company prides itself on being a Fan-to-Fan service. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. Customers can keep their credits if they like. To reach Customer Support call 1-866-788-2482. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. You already know that. The corporate office phone number is 415-222-8400. 1.866.788.2482. StubHub was founded in 2000 and its current CEO is Eric H. Baker. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Personal Loans can provide financial relief during an emergency. I would like cash refund too. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. We will process the refund to your original payment method within 5 days. All Rights Reserved. Lets dive into it right away. Explain your scenario, and provide any applicable evidence. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. There's a class action lawsuit against StubHub from other customers who want a refund too. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. We cant contact them and ask them to lower their prices. Ads by Money. Louisiana StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. How to Contact StubHub for fraudulent tickets. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. A few days later I'm only paid out for 1 set of tickets. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. Review the StubHub return and refund policy at ReturnsAndRefunds.com. Clear your Internet browsers cookies and cache. I had to ask for a manager. We'll do our best to get back to you in the next 24 hours. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Enjoy!Make sure we land in your inbox, not your spam folder. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Are You Having Trouble Getting in Touch With StubHub? Still learning the basics of personal finance? Guaynabo, PR 00968. Yes Copyright 2020 Scripps Media, Inc. All rights reserved. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Click your state to see if you qualify! I've been a customer for a long time and am not happy. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. How do I contact StubHub for a refund? There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Ticketmaster will be the only place selling VIP Tickets though. We'll email you when an event is canceled. There Application crashes. Your refund will be processed to the payment method used at the original time of purchase. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. On March 7th, StubHub emailed Marrali a copt of its refund policy. They showed my same seats that they cancelled sold and the payout. and take advantage of this neat service whenever you need it. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. Wish they would help. Great help!!! Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . AND TOLD ME THAT "Recine. StubHub is a marketplace where fans buy from and sell tickets to one another. Customer service all the way to your seat, 2000-2022 StubHub. Indiana: "approximately 6,800 consumers" affected. It is free to list tickets for sale, and to search for tickets to buy on StubHub. Request and Get a StubHub Refund Right Now. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Check out the table below to see the best alternatives to StubHub. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Click or tap See actions and select Make changes. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. Registered users: Log in to your StubHub account. Is SeatGeek legit? Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. They are printed with duplicate. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. Sit back and relax while we do the work. I waited 2 days and tried the access code again..still nothing. How do I contact StubHub for a refund? StubHub is offering the retroactive refunds now because the live events industry is opening back up. No matter how you get them, well email you when theyre ready. The old bait and switch! An email might never be responded to, and the same goes for phone calls. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Find contact information here. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e