UK Returns Free return by our courier service. . Date of experience: 18 December 2022 No greeting, no please, no thank you. Been trying via live chat, what's app and calling HQ. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. Ordered Nike trainers. They have sent them back to me and are refusing a refund. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. I was taught to value customers, no matter what job I was in. Hey Getta,Thanks for leaving us a great review. This time, however, when I ordered, their courier choice was Yodel. !spoke to Edge lane store about colours in crocs. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). That is great news about the fast delivery.We hope to see you again very soon. Email and text communication was prompt and efficient. Why have i been rejected for my return as the item was faulty? One very disappointed son this Xmas! We need your email address to verify that your review is genuine. Hey Karl!Thanks for taking the time to leave us a review. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. Ordered coats for 2 of my sons in the sale. They have scribbled size 7 on it. I have worked in retail for over 15 years. There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. Received 2 small refunds for I don't know what! Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. 1. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. These featured collections are typically the most popular and best-selling products on the Footasylum website. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Ordered almost 400 worth of clothes for my son on the 12th of December! Rolling eyes, rude attitude. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. Giving one star so I can leave this review. The lines are open from08:30 - 19:00. Companies can ask for reviews via automatic invitations. Hey MattThanks for taking the time to leave us a review. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. All students enjoy 10% off at Footasylum. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Tried to send Crocs back as they didnt fit my daughter. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Useless. It goes against our guidelines to offer incentives for reviews. 27 Feb. At least 30% off in the . Suggested companies are based on peoples browsing tendencies. Very disappointing.Would never order from them again! Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. There was a problem. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Get Code. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Unable to get in touch with anyone from customer service to resolve issue. Alternatively, enter your order number and email address into Hermes to monitor your delivery. Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Wow! Get Discount. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Companies can ask for reviews via automatic invitations. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Editor, Marcus Herbert. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Just noticed that the box they have sent them in isn't for the correct trainers. !spoke to Edge lane store about colours in crocs. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. Got them cheaper than any other website. Ordered some trainers at 10.30pm amd paid for next day delivery. Got them cheaper than any other website. Verification can help ensure real people write reviews about real companies. These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Anyone can write a Trustpilot review. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. My son lost out on his Christmas presents as a result. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Was looking everywhere but at her customers. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! We use dedicated people and clever technology to safeguard our platform. Absolutely fuming with this company. Ordered it on Monday and it was delivered on Tuesday. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! We use dedicated people and clever technology to safeguard our platform. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood Thank you for signing up to . All in all, satisfied with my purchase and dealings with this shop. Wow! Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. In just a few steps, we'll have it sorted. This time, however, when I ordered, their courier choice was Yodel. I have worked in retail for over 15 years. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. Great to hear that the parcel arrived so quickly. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Reordered again Sunday afternoon, Monday morning was here. Hey Getta,Thanks for leaving us a great review. Still over 300 down! Ordered it on Monday and it was delivered on Tuesday. Ordered coats for 2 of my sons in the sale. Hey MattThanks for taking the time to leave us a review. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. We also ensure all reviews are published without moderation. Round and round in circles. For more information on the cookies that our site uses click here. You have 28 days to return your items and you'll need your original receipt or delivery note. Click the 'Copy' button to copy it. In just a few steps, we'll have it sorted. Ordered coats for 2 of my sons in the sale. Ordered standard delivery, was dispatched the next day & arrived the day after. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Sign up to the newsletter to get style updates, exclusive info on sale events and more. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. To start a return, fill out the returns form that came with your order and follow the instructions on the form. Take care!Thanks,Rebekah. 2023 Trustpilot A/S. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Anyone can write a Trustpilot review. I messaged a few guys initially who were very slow to respond and inresponsive. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. A simple full refund is all I wanted from the first time I was messed around!! All in all, satisfied with my purchase and dealings with this shop. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. I would definitely recommend and will be a returning customer. If you don't like it, leave. Never again. Avoid this store at all costs. All items must be returned in their original boxes and packaging. Take care!Thanks,Rebekah. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. No greeting, no please, no thank you. Do you agree with Footasylum's 4-star rating? Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Change of mind returns accepted. New customers only. Make sure your order is unused and in original packaging and labels. We hope to see you shopping with us very soon. We often link to other websites, but we can't be responsible for their content. Please refresh the page and try again. And would recommend to all my friends amd family. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. One star as there is no 0 stars. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Start your return online at the Footasylum website. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Here are 8 tips for writing great reviews. items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. They also offer a WhatsApp device but it doesnt work. Footasylum. Unable to get in touch with anyone from customer service to resolve issue. Date of experience: January 04, 2023. Companies can ask for reviews via automatic invitations. I can't even point the blame at one member of staff because they were all terrible. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Since Footasylum doesn't have a customer service number I had to text them. Delivery to Australia was super cheap and very very fast! Beth is Home Editor for T3, looking after style, living and wellness. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. Purchased 2 pairs of Salomon trainers in different sizes. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Verification can help ensure real people write reviews about real companies. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Easy! Do you agree with Footasylum's 4-star rating? I would definitely recommend and will be a returning customer. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". 3. It's great to hear you are happy with the coat and that the delivery was so quick. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. In November 2022 I placed an order with FootAsylum and it never came. Thank you so much. Been trying via live chat, what's app and calling HQ. My son lost out on his Christmas presents as a result. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Here are 8 tips for writing great reviews. You will receive a verification email shortly. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. Price was unbelievable for what I got! Ordered Nike trainers. I brought some trainers and returned them just before the 28 day period which was allowed for returns. - Kristy Smitten, posted 11 months ago A refund can take up to 10 working days to show in your account. It's your job. Extremely moody.I've never seen such self absorbed people. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. We also ensure all reviews are published without moderation. All rights reserved. Next time it will be JD SPORTS for my next purchase. Discount. Treated myself to some new trainers and jogging bottoms in the sale! Delivery to Australia was super cheap and very very fast! The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Anyone can write a Trustpilot review. In just a few steps, we'll have it sorted. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. I would avoid at all costs. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! That is great news about the fast delivery.We hope to see you again very soon. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Ordered and paid on 10th December my daughter's Xmas present. Got them cheaper than any other website. They all fit perfectly. Once cleared, your points will turn into money off any future purchases. They all fit perfectly. Thanks. Useless. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! That is great news that they arrived a day early!We hope to see you again very soon. They were dispatched quickly and delivered within a few days to Northern Ireland. That is great news that they arrived a day early!We hope to see you again very soon. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average They were dispatched quickly and delivered within a few days to Northern Ireland. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Difficult, posted 2 weeks ago Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Verification can help ensure real people write reviews about real companies. Round and round in circles. It goes against our guidelines to offer incentives for reviews. Your browser does not support embedded videos. My son lost out on his Christmas presents as a result. very helpful as Liverpool didnt answer the phone. Happy from start to finish! Ordered it on Monday and it was delivered on Tuesday. Manners cost nothing. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". By using a. I have sent them back the undamaged trainers in a damaged box as I received them. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Also it was delivered to Republic of Ireland avoiding customs charges. I will always order with footasylum I am very happy with the service and products. Verification can help ensure real people write reviews about real companies. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! very helpful as Liverpool didnt answer the phone. Suggested companies are based on peoples browsing tendencies. If you don't like it, leave. Just noticed that the box they have sent them in isn't for the correct trainers. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. AVOID THIS COMPANY!!!! Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Accurate And Undamaged Orders. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank.